RN
RulaniB N

1 reviews | Active since Aug 2017

13 Jan 2021, 21:14

Horrible service

So I went to a king pie in Carton centre for some pie it was early in the morning around 9 the king pie that is by Capitec branch, to get some pie's they were dry and had a lot of flour on top I am not sure that's how they are meant to be but it those pies had no taste and no filling, In the evening I returned to get get more pie and explain what I got in the morning I was just ignored by the lady there she spoke to another lady that were working together that I was complaining about the morning pie why did i not return them, I didn't answer her I just decided to leave, this is not the first time I got such bad service from those ladies they always have bad attitudes towards customers, they have no customer service, I love buying my pies from king pie but no those ladies make me hate the thought of ever buying a pie from king pie.

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Replies (1)
King Pie
King Pie's reply27 Jan 2021, 13:56
Official
 Good day Rulani,

We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store / product.  However, we also thank you for taking the time to inform us of your recent experience.  Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.  Your reference as discussed with our consultant:  Ref 21-01-97 Kind Regards
 Customer Care Line  King Pie - PS