SD
Shamiel D

1 reviews | Active since Jan 2015

10 Jul 2024, 08:33

Horrible food and terrible customer service!!!

We were at Centurion mall yesterday. Went past the King Pie Kiosk outside PnP. I ordered a Cheese Steak double filla Pie and my partner ordered a beef samoosa. The first of the samoosa she said to me "This doesn't taste right! " I looked at it and there was 3 to 4 layers of samoosa pur folded to create the appearance that the samoosa is "Big" the little beef filling tasted as sour as the samoosa pur!. We took it back to the Kiosk and the woman working there had a HUGE attitude when we told her the samoosa didn't taste right and it's off! She insisted that it's fresh and was made this morning! She then just ignored us and phoned the manager. She came to the Kiosk also with an attitude and insisted that "This is the way they make their samoosas!" Seriously! With 4 layers of sour pur? They both refused to take it back and said something derogatory in their language and laughed at us while chewing bubblegum!

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Replies (1)
King Pie
King Pie's reply17 Jul 2024, 08:52
Official
We at KING PIE would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience. 
 
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. 


Your reference as discussed with our consultant: 
 
Kind Regards
 Customer Care Line