1 reviews | Active since Jun 2018
I have purchased mini pastries once again receiving the wrong pastries as requested and as advertised!!! I am furiated. I have let it slide twice but this for a third time i think it is ridiculously poor customer service!!!! How do you get it right to sell the wrong product to a customer. I orderd mince as the tray was nearly empty, except that it had another other tray like 3 spaces apart from eachother. I specifically asked for mince and i was given that **** cheese??? I tried calling the number on the package and i nearly waited forever calling "customer care". I not only had what i did not ask for but i was inconvenienced so badly I could not go back to the store due to my lunchbreak being over and i was starving i had no choice but to eat the **** i have been sold.
This is a huge issue.
King pie, Bayside needs to step up.
Dissapointed disgusted by the serious faces you keep getting never greeted with a friend smile or a welcome I do strongly believe, 99% of the time the foods are not even fresh.
Good Day Ms Q Engelbrecht
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-06-23.
King Pie Customer Care
*** - AT
Best regards,
Good Day Ms Q Engelbrecht
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-06-23.
King Pie Customer Care
*** - AT
Best regards,
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