1 reviews | Active since Nov 2024
Embarrassed and made to feel like a ********
I visited the store 13.11.2024 the one that opened not so long ago at the Cape Town Station next to the Spar.
I went in store and asked for the cheese burger pie and asked for chips and cool drink. The assistant rang up the items I had chosen and it came time to pay handed him the cash I had just withdrawn (R200 note) from a nearby Atm he looked at me and asked me if I had any other money to pay with. I answered no this is the only cash I had. He boldly told me no he can't accept my R200 note because he was not sure if it is a **** note or not. I explained to him that the money had jus come from an ATM. I looked around your store to see if there were maybe notices that stated your shop does not accept a R200 note for payment I saw nothing, had no choice but to leave without my purchase as he was not interested to serve me. What even suprised me was that not at one point did he take the note and do the necessary security checks to see if the note was legitimate or not which further confirms for me he just didn't feel like serving me at the time.
If your policy is that you do not accept certain notes then put it up in your store or better yet have the necessary equipment in place to check the legitimacy of the money we pay with as I don't have control what type of note comes from an atm.
Teach your staff on how to deal customers because I found it very offensive that he was insinuating that I was using **** money to buy. If at the time of my purchase he didn't have change in his till he should have said so not make me feel like a common ******** trying my luck.
I look forward to hear your response and what action has been taken regarding this
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 24-11-35 . Kind Regards,
King Pie Consumer Care Line.
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 24-11-35 . Kind Regards,
King Pie Consumer Care Line.
