Condescending Customer Care

I'm a 38 year old father and husband, who made a mistake of going to a King Pie at Greenacres Mall, and was disrespected by a very young employee. I bought 2 pies at 12h20 today and realised that they were not warm. I enquired as to the reason what they were served not warm at the till .She just snapped at me and tore right through me, she kept on it and in front of other patrons. I felt violated and felt that she was condescending. I am disgusted by the lack of customer care, I experienced. I have been to plenty of King Pies but came to a conclusion after the incident that perhaps the reason I got that treatment is because of the demographics that the store serves. This perhaps gives an impression that quality customer care does not matter. They perhaps think that a favour to serve me was done. They don't understand how precious a customer is and is the one that can make and break a brand. I wish that there would be spot checks on your various sites, even if covertly to check whether your Franchisees are still on par with your values. The service should be uniform through out your outlets and quality customer care is key. <br> <br> I request an unconditional apology from that store.<br>