NM
Nolundi M
1 reviews | Active since Mar 2016
01 Mar 2016, 15:12
****roach found in chips
On the 26 of February at 12:30 I casually bought Pie and Chips from my local Ermelo King Pie 2GO. My colleague and I ate the pie which we thought had no problem, but when we ate the chips I found a dead ****roach inside. With my displacement of the matter, I decided to go and complain to the manager. When I showed the manager of her restaurants lack of hygiene and instead of the manager to apologise she had the nerve to agree that its not the food its the chips packet that the employee used and to go the toilet and vomit If i need to because there is nothing she could do and told me to call customer service like she didn't care, with very bad attitude if I may add.
Helpful (0)
Replies (1)0
Replies (1)
King Pie's replyOfficial
10 Mar 2016, 08:30Hello Obtt1964,
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16-03-36.
Kind Regards
King Pie Customer Care Line
*** - LS
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16-03-36.
Kind Regards
King Pie Customer Care Line
*** - LS
Best regards,
King Pie's reply10 Mar 2016, 08:30
Official
Hello Obtt1964,
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16-03-36.
Kind Regards
King Pie Customer Care Line
*** - LS
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16-03-36.
Kind Regards
King Pie Customer Care Line
*** - LS
Best regards,