CK
Charmaine K
1 reviews | Active since Oct 2010
26 Aug 2025, 18:18
BROKEN PIES
I bought 3 boxes of your frozen pies at Makro this weekend. What a dissapointment when I opened the box and most of the pies is broken. How do you bake a broken pie? I have lodged a complain on your website but no one came back to me? What quality are you selling to your customers?
Helpful (0)
Replies (8)0
Replies (8)
King Pie's replyOfficial
28 Aug 2025, 16:02 We at King Pie Consumer Care, would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 25-08-73 Kind Regards,
King Pie Consumer Care Line.
King Pie Consumer Care Line.
Best regards,
King Pie's reply28 Aug 2025, 16:02
Official
We at King Pie Consumer Care, would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 25-08-73 Kind Regards,
King Pie Consumer Care Line.
King Pie Consumer Care Line.
Best regards,
CK
Charmaine K's updateReviewer Update
02 Sept 2025, 18:23I have still not heard anything back from KING PIE. They send me an e-mail requesting details and I send it to them but no one came back to me. I even send the images through whatsapp like they requested.
CK
Charmaine K's update02 Sept 2025, 18:23
Reviewer Update
I have still not heard anything back from KING PIE. They send me an e-mail requesting details and I send it to them but no one came back to me. I even send the images through whatsapp like they requested.
King Pie's replyOfficial
09 Sept 2025, 10:05Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Best regards,
King Pie's reply09 Sept 2025, 10:05
Official
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Best regards,
CK
Charmaine K's updateReviewer Update
27 Sept 2025, 09:12Still no reply on this matter. It is over 3 weeks and still no one has come back to me regarding the BROKEN PIES!!!!
CK
Charmaine K's update27 Sept 2025, 09:12
Reviewer Update
Still no reply on this matter. It is over 3 weeks and still no one has come back to me regarding the BROKEN PIES!!!!
King Pie's replyOfficial
30 Sept 2025, 09:19Please accept our apologies, your complaint (Reference: 25-08-73) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. We would also like to thank you for bringing this matter to our attention. Once again thank you. Kind Regards
Best regards,
King Pie's reply30 Sept 2025, 09:19
Official
Please accept our apologies, your complaint (Reference: 25-08-73) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. We would also like to thank you for bringing this matter to our attention. Once again thank you. Kind Regards
Best regards,
CK
Charmaine K's updateReviewer Update
08 Oct 2025, 10:07A week ago someone phone me regarding this matter and promised to get back to me but up until now no one came back to me.
CK
Charmaine K's update08 Oct 2025, 10:07
Reviewer Update
A week ago someone phone me regarding this matter and promised to get back to me but up until now no one came back to me.
King Pie's replyOfficial
15 Oct 2025, 09:35Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Best regards,
King Pie's reply15 Oct 2025, 09:35
Official
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Best regards,
CK
Charmaine K's updateReviewer Update
27 Oct 2025, 09:03Over 2 months now and still no feedback regarding this matter. Keeps on saying head office for urgent attention but no communicarion. PATHETIC!!!
CK
Charmaine K's update27 Oct 2025, 09:03
Reviewer Update
Over 2 months now and still no feedback regarding this matter. Keeps on saying head office for urgent attention but no communicarion. PATHETIC!!!