MG
Maritsa G

1 reviews | Active since Mar 2016

06 Mar 2016, 16:32

Bad service,bad food, false advertising

I went to King pie in Cresta mall earlier today and was very disappointed. On the menu they advertise a kiddies meal for R25-00 that includes 3 ****tail pies or 2 mini pies with regular chips and small juice. I ordered 1 kiddies meal and ask the lady what mini pies are in stock where she informed me that i can't have it because it has been cancelled on the system. I agreed to the ****tail pies for my daughter was hungry she handed me the pies and juice and told us the chips will be 2 Min. While i wait i see on the wall that with any kiddies meal you get a ice cream or a slush puppy. I asked her if that has also been cancelled to which she rep**** no she can give it to us. So if i did not ask i wouldn't have received it??? In the car my 8yr old asked me to taste the pie and chipe because it doesn't taste right to her. I tasted and it was horrible the pie tasted if its 2/3 days old and chips was half cooked. This is unacceptable, bad service, bad food and false advertising... the only thing that was edible was her ice cream

0
Replies (1)
King Pie
King Pie's reply07 Mar 2016, 15:13
Official
Hello Miss Groenewald,

We at King Pie Customer Care would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 16-03-25.

Kind Regards
King Pie Customer Care Line
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