over 3 hours waiting eish king dinuzulu hospital

Hi there the admin staff of king George ( king dinuzulu) hospital they not thinking for public. I was there @ 6:10am this morning but I got the assist after 10am just to make an admin card. Is it fear to be in a hospital as an out patient for over 10 hours. At the and one of the senior sisters S Fayers was giving the hell of an attitude around they home time. If no improvement hell will follow straight to regional health department complained department.