Disgusting service and attitude from Administration staff

The treatment I received from the administration staff on the 22 May 2019 when I was accompanying my father who is very sick and in a wheel chair was shocking . 1. The male Administration clerk who was issuing files refused to give me the file and continued with what he was doing. I had to beg his colleague to give me the file he threw next to her . Reason for his refusal was that he called my father’s name several times not considering that there were people making noise in front of the Administration clerk window . 2. Emergency Administration clerk – I waited almost an hour for a doctors letter to be stamped . Seeing that my father was really suffering with pain I requested a security to ask her to stamp it for me and the response was that I must wait for her to finish opening 30+ new files because she was done with stamping doctors letters . I asked to see an Administration manager from the admin lady who was seating at the round reception desk , she and the 2 securities that she was having fat chat with gave me an attitude response . She then said I must go speak to you maybe you can help because they won’t help and they continued with their chat . I then went to the PR office(Thami) . He(Thami) did not see anything wrong with what was happening and mentioned that the lady will not stamp my doctors note until she is done with 30+ new files she was opening . 3. Security guards and administration clerks are not helpful instead they stand in groups chatting . The hospital needs to invest in detailed signage because Not everyone who comes to the hospital knows where they should start and end , I had to constantly ask other patients for directions.