Shocking Customer Service

Kind2Hearing moved their offices from Seadoone Mall (Inside the mall) based in Doonheights, Amanzimtoti, KwaZulu Natal to the front of the Mall (Main parking side.) On numerous calls to set up an appointment for my Mother of 93 Years old without success. Took a special drive to their new office to go and find out what the situation is. I was told that the lines were not connected yet. I then requested a Cell number form both employees in order for my Mother to contact them for an appointment. I was told in no certain terms that it was not possible. I then requested if they have a cell number personally to represent their company in the mean time to have this appointment being made. I got a head shake meaning negative. I was asked for if she was an existing client which I answered YES. Gave them my Mother's Name and Surname. I then was told they will send a message to her or an email. I told them that it would not work as she is 93 Years Old. By this time, I was fuming of their lack luster attitude. They get paid salaries but they do not really want to represent their company in their private capacity or oblige a potential clients humble request. I walked out with a very high blood pressure to never ever return. Good Luck Kind2Hearing. Absolutely shocking.