Terrible service, no accountability, poor communication - DO NOT RECOMMEND

I can't emphasize enough how much of a headache it is to deal with this provider. Apart from the random outages that happen at least once a week, with no communication, we had a really horrifying experience where we had no internet for 5 days. Despite having logged a ticket as soon as we noticed our internet not working on day 1 (Monday). At first the lady (Tanisha Elliott) the Helpdesk Coordinator seemed to be really helpful and efficient. She logged the ticket really quickly and told us to wait for Tech Support to give us a call but to our disappointment, they never did. Every day I called back and was told that they tried to get ahold of me to book a day for them to come investigate but sadly according to them they couldn't get through. (1st Lie - because I never received such a call). This continued for 3 days as I would call every morning and every morning, they would tell me another lie. Until eventually we got an email booking link from Metrofiber asking us to book which day we would like to get the technician to come so I booked for the closest date possible which was Friday. I gave them another ring to complain about poor communication on their side and how we have been using so much data whilst waiting for them to come fix our internet. It was then when Tanisha Elliott suggested we can claim for our data usage as credit - in her own words, "As advised clients can request for a credit on their line if they have been down for more than 4 working days". The technicians eventually came to investigate our line at 3pm on Friday and finally repaired it around halfpast 4. I then reached out to Tanisha to remind her of what she said about the credit note and she said "your fibre repair was resolved on the 4th day of SLA, there is not credit due." Firstly, why suggest something to not follow through on your end of the deal. Why is Kiklo not taking accountability for their delays to fix our internet. Monday - Friday is 5 days but according to Kiklo the customer is always wrong and they are always right.