Kiklo - Useless ISP

This ISP has been notified on the 15th of May for a line fault and advised that they will come back to us with feedback, till today we as clients had to phone them to get any feedback. To make matters worse, its been 4 working days that this Fiber line has been down and was promised by a technician from Kiklo that this will be sorted out within 3-4 working days since the fault was logged(15 May 2019).

I tried to call them again today and they have not answered one of my phone calls since 13:00 and I have not received any feedback on when they will come fix the line.

When I asked about getting support over the past Weekend, they just said that they do not work on weekends, this is very unprofessional for a ISP to not work over weekends, it is not only weekdays that People and clients use the Internet that is provided by them.

We as a client of Kiklo are not happy at all for the service we are receiving from them, if we can get hold of them and ask when they are coming to resolve the issue, they just respond that they do not know and that the contractor will be in touch with us to schedule the appointment.

Well the contractor has not contacted anyone that is on the contact list and this is not acceptable from their side that they can't follow up with the contractor and give the client feedback on the fault that was logged and when the contractor will be on his way to resolve the issue.