Basically 7 days for a technician on highest home package on offer

Extremely disappointed in Kiklo FTTx service. Considering we pay for a 200mb uncapped fibre line at R3024.50 a month, I could buy someone a car for that amount....

A little bit of background, our internet went down on Friday morning (04-05-2018) while we were getting ready for work, Waz and I didnt think much of it as it occasionally goes down for a bit but it always comes back up. When we got home at 16:38 on Friday afternoon we noticed that the internet was still down and the lights on the router that are meant to be showing were not showing, we immediately called Kiklo because we know that after 17:00 on a weekday the chances of getting help are generally slim because they have no after hours support, which in this day and age for an ISP is unbelievable , we were informed that we would have to wait 4 business days (Thats right weekend excluded) for a technician to come out and see what is causing the fault on the line and were basically told that it doesn't matter what package we are on the lead time stays the same.

I believe that clients, especially those on a higher tier should be treated as a priority, I would understand if it is an outage across the board which is needing to be resolved and may take a little time because it is major, however this is isolated to us, I have spoken to other people in the neighbourhood who are also with Kiklo and no one else is having any issues, which means that there is something wrong and it needs to be resolved.

Being told we need to wait 4 working days, that added in with the day it went down and the entire weekend makes 7 days for a technician to come and figure out what is wrong is unacceptable. Even before when we were with telkom, the worst provider in South Africa we never had to wait this long.