THE WORST SERVICE EVER.

KIA SILVERLAKES

This is a simple problem.

On 8 Nov 2021 I had my vehicle serviced 4th yearly service by Kia Silverlakes Pretoria. I was contacted by Annelize with the information that 2 single running lights needed to be replaced on my vehicle which did not form part of the service contract. I agreed to this and collected my car after its service and returned to Cullinan. At home in Cullinan I checked my car only to find that the running lights supposedly replaced at a cost of R 383.10 did not work. I contacted Annelize telephonically who referred me to Marcel the technician who informed that he had checked my car and I really did not know what I was talking about but to sort this out I had to return to Kia Silverlakes. This I did and it was proven that the running lights supposedly repaired DID NOT WORK. I was rather annoyed at Kia Silvelakes and the technicians attitude however it was agreed that a EFT refund was to be made to me for work either not done and/or not done correctly.

This refund EFT has as yet NOT BEEN DONE despite the these facts.

I have spoken to Annelize, Marcel Doreen(the receptionist) Niell du Preez, Catherine, Berlina and twice asked that Dealer Principle Mercia please contact me.

The Dealer Principle has never once returned my call.

I have twice mailed all the relative forms for this EFT to both Niell and Annelize on Tuesday the 9 Nov 2021.

At this stage everybody at Kia Silverlakes simply passes the buck to somebody else and has blamed "not in at the moment", "in a meeting", "we have had load shedding", "You are not the only person we have to pay", "our accountant has to authorise all payments and they are in a meeting", "this is how our systems work"

As at Thursday 11 Nov 2021 I have now been promised this refund any time from within 1 day to 3 days and simply 3 days have already past by.

I bank with FNB and so does Kia Silverlakes, so if a payment is done it is immediately reflected on my FNB account.........IN OTHER WORDS KIA SILVERLAKES IS SIMPLY INEFFICIENT, HAS ABSOLUTELY NO CONCEPT OF ANY CUSTOMER SERVICE AND HAS NOT AS YET MADE THIS REFUND!!!!!!!!!!

Within my family and friends we run 5 Kia products, it is extremely had to believe KIA is willing to damage all future sales Kia products by 5 people by there NO CARE ATTITUDE.

THIS IS SIMPLY ASTOUNDINGLY BAD SERVICE.

Mark Green