Poor Service

Good day<br> <br> On Monday the the 21st I had asked my dad to tow my vehicle (Kia Picanto) to Kia Silverlakes for repairs. I had experienced a problem with my clutch over the weekend. He left the car without any quotation done as they were offline. Tuesday morning I call and was told that only two technicians were in for the day and they had quite a couple of vehicles to attend to. Casper then promised to get back to me as I still needed to know how much it will cost me for the repair. No call from him as I called him on Wednesday morning again and he said the clutch cable will only be delivered at 2 pm on that very same day and the car will most definitely be ready. The vehicle was still not ready I assumed because I didn't't get a phone call to notify me of that. Yesterday, Casper called my dad to tell him the cable will only be delivered on Friday morning. I call this morning to confirm if they have started with the vehicle and Casper tells me the clutch cable will be there at 2pm. To date, I still do not know how much it will cost me to get it repaired and I don't have any source of transport to manage all that I had planned for this week. I'm terribly disappointed in their service!