Horrible Kia Silverlakes

Absolute rediculous substandard service from parts devision. Ordered a part from them on 13/5/2019. No stock, thus on back order. Obviously had to pay in advance before order will be placed. Paid R 221.10 and promised the part within 2 weeks. Will contact me. Heard nothing from them. Went in on 15/6/2019. Part salesman nowhere to be found. Service clerk looked up and claimed part was received and booked out. 3 persons searching for more than half an hour. After complaining, was promised by Stores manager, he will sort it out. Got a call on 18/6/2019, part received. Went in on 21/6/2019 and received an absolute shocker of a welcoming from Stores Manager. On asking when can I expect tthe back payment, as the invoice was now R 198.90. Only got a stupid look from Neil, whereby I left, as I believe I had wasted more time on arrogant, "n.a.f.i." people than what the backpayment was worth. This is my first Kia, surely also my last if this is the kind of service from them. That massive plague on the wall promising good service is surely the biggest lie and waste of paper, ink and space. Kia Silverlakes, you are pathetic.