1 reviews | Active since Apr 2010
DISHONEST ******!
I have taken my car numerous times to Kia Silverlakes to be serviced. The one star I've given is for the great customer service with regards to making bookings, checking in your car and communication received during the services. Unfortunately that is where it ends. When servicing my car I usually receive a call from their service center that I need to replace my battery (which I refused and used it for another year), they have also informed me that the mechanic says my wiper blades are worn out when I've replaced them the previous month. I felt they are being dishonest but decided to give them a second chance, IT WILL BE THE LAST. I went there for my car's 90 000km service again, I have asked them to please replace the one fog lights bulb as well because the one wasn't working (They have replaced it before). During the day I received a call from their office to inform me that they can not replace the bulb and they would need to replace the whole unit and it will cost me R4,000.00!!! I declined, as I couldn't believe what I was hearing. When I collected my car, I questioned their statement and I was told that the light short circuited which could be due to water or electric fault and the bulb melted into the unit and could not be removed. I took my car for a second opinion and low and behold there was NOTHING burnt and the bulb was replaced for under a R100 and is working perfectly. I am shocked that they can lie so blatantly to try and make more money from me. It is distasteful and in plain terms this is called lying and *****ing which makes them ******! I am utterly disgusted and will never go there again.
