Bad bad service

Took my car for service last year February 2018 the service was very very bad, there was no update throughout the service, no calls or sms none? had to call myself to ask how far they are unlike in the 1st year when i bought my car it was excellent service as the Guy JP knew his work proficiently. Also my main door window switch is broken and as it’s still warranty they said they will order the switch and call me even to date i’m still waiting, last service which was done in december was worse ??? i have never ecperienced such rudeness. I wanted to trade in my car this year but i’m never going to i’m done with Kia and would’nt advise anyone to buy one. If i can wait a whole year for a switch what about something big???????