Bad service from the driver

I am writing to express my disappointment and dissatisfaction with the service I received today when I brought my vehicle in for its 15,000 km service.

Upon arrival, my vehicle was checked, and everything appeared to be in order. I was offered a courtesy ride to work and clearly explained that my destination was Constantia Kloof Roadport.

After the vehicle inspection, I approached the driver and asked whether I could leave with him, as I understood that he was travelling towards Roodepoort.However, he insisted that I was not yet ready to leave and instructed me to remain seated.

To my surprise and frustration, I was subsequently taken in the direction of Dobsonville, which was not my intended destination. I eventually had to ask the driver to drop me off at Engen Garage at meadowlands Braamfischer road.

As a result of this experience, I arrived extremely late for work, after 9:00 a.m., which caused unnecessary inconvenience and disruption to my work schedule.

I find this level of service unacceptable, particularly because I had clearly communicated my destination beforehand. The purpose of offering a courtesy ride is to assist customers, not to leave them stranded, confused, or significantly delayed.

I trusted Kia Roadport to provide a professional and customer-focused service, and unfortunately, today's experience fell far short of my expectations.

I would appreciate a formal explanation of why this happened and what steps will be taken to ensure that other customers do not experience the same inconvenience in future.

I look forward to your response and to seeing this matter addressed appropriately.

Kind regards, Smangele