KIA Customer disappointment

I’m extremely disappointed with the service I received from Kia Randburg. On August 5, 2024, at 14:15, I called to book my car for repairs, and the representative assured me that I could bring it in on August 6th. However, when I arrived the next day, I was informed by Nkosingiphile that my car had never been booked. She explained that without a proper booking, the technicians would not be able to take my car in, which seemed unfair since I followed the instructions I was given.

This situation is particularly frustrating as I had previously complained about an unresolved issue that persisted even after an adjustment was made during a prior service. I was also informed that there are only two technicians available, which seems insufficient given the demand. Now, after using my own time and petrol to bring my car in, I’m left with nothing but inconvenience and disappointment.

I expected better from Kia Randburg and am very dissatisfied with how my situation was handled. I hope this feedback is taken seriously to improve the service for future customers.