I am extremely disappointed with the service I received from the Randburg Kia dealership. Before my mother purchased her new vehicle through a trade-in, the salesperson, Cynthia, and her manager, Shaun, promised that I would receive a R2,000 referral (fi

I am extremely disappointed with the service I received from the Randburg Kia dealership regarding a referral fee that was promised to me.

Before my mother purchased her new vehicle through a trade-in, the salesperson, Cynthia, and her manager, Shaun, promised that I would receive a R2,000 referral (finder’s) fee for referring her to the dealership. Based on that assurance, I referred my mother, and she proceeded with the purchase.

Since the sale, my messages have been ignored, and I have received no explanation.

What concerns me even more is that I was asked to submit several personal documents to process the referral payment, including a copy of my ID, driver’s licence, SARS tax document, bank confirmation letter, my banking details, and to complete additional paperwork. I provided everything requested in good faith. Despite handing over sensitive personal information, nothing has been done, and no one has had the courtesy to update me or explain what is happening.

To make matters worse, during the trade-in process my mother was promised that the instalment deducted from her previous vehicle before the trade-in was finalized would be refunded in full. However, only a partial refund was paid, with no proper explanation as to why the full amount was not refunded. This has further damaged our confidence in the dealership and raises concerns about whether commitments made during the sales process are genuinely honored.

It has now been four weeks without any direction or meaningful communication. My concern is not only the outstanding referral fee but also the way we have been treated throughout this process. Customers should not be promised incentives to secure a sale, asked to submit confidential personal information, and then be ignored once the dealership has achieved its objective. Likewise, commitments made during a vehicle purchase and trade-in should be honored transparently and professionally.

Based on our experience, I find the dealership’s conduct to be misleading, unprofessional, and lacking in integrity. Professionalism, honesty, and communication should not end once a vehicle has been sold