************** by management and ************* salesperson at KIA Randburg

What a horrible experience dealing with this dealership. I saw the car I wanted online and being originally from FS, the plan was to buy the car closer to my family. I called motus and they advised I can get any vehicle I want delivered to the dealership I wanted but weirdly enough not this one cause the dealership principal refused to let go of the vehicle for days. We went to Kia Randburg to view the vehicle, it was on loan n they promised to bring it to us during the week to see and test drive. The guy brought it as promised during the day as our salesperson was delivering elsewhere and I decided let’s proceed with the purchase. The car was in 20 000km online and it had increased by the time we got it and apparently they couldn’t do much about that n gave us 5k off. My sales lady happened to be traveling or on leave and asked the finance lady to assist with the purchase (what a sweetheart, thank you Sihle). We had raised a few concerns about the car when we test drove it. It’s a 2025 demo, a few scratches here and there and windscreen chips. We were promised that those things would be sorted by the time we collected. On collection day, windscreen chip repaired but the scratches were NOT FIXED. We raised this with the sales lady and she reassured us it would be done when she came back and apologised for the inconvenience. She came back from leave but had forgotten about us cause she had done her sale n moved on. We hit her up, she came to collect the car, showed her the scratches and we had previously sent pictures as well. She delayed to bring it back cause she had other deliveries to handle on that day but we move. The car came back with only the bonnet scratch fixed not even all the way. She told us to wash the car n bring it back for the other scratches to be repaired. Later on we followed up and she told us her boss doesn’t want to approve the scratches and she had to fix the other scratches unauthorised cause that’s the only way it would get done but we shouldn’t worry he is like that and never wants to authorise anything but she got us. Time went by still nothing. I got a call about my number plates, they are done registering the vehicle in my names but it’s a FS number that came out and I said itsfine, I’ll keep the FS reg. this was early July and she went MIA again. We followed up on the repairs and the reg, she told us we can arrange for sometime during the week… I asked her I’m not gona get the reg without the car being fixed and she kept telling us to wait, she is talking to her boss everyday till she told me that her boss said he will not authorise for the scratches to be fixed, I should pay for them. I told her they were meant to be repaired prior to the collection n she reassured me they would be done n she told me to send her boss an email to ask for what they agreed to do initially but didn’t. I knew this was coming cause she got her sale and ofcourse im getting this treatment cause I'm black hence she could tell me that her boss is like this with “us”. This is money we work hard for to get half ass services and being treated differently cause of our color. It’s disgusting and ridiculous that this is still happening in 2026! I bought my car early June n I still dnt have my number plates nor is the car fixed and it’s end of August.