RE Grievance

To be honest I am not happy with the service I received from Kia Northcliff. I arrived at your offices at 9:00am and left at 14:00pm.I was restricted to come closer to Yoliswa I signed the documents caused I assumed everything was in order.So many things happed last year and early this year loosing my father and mom my mind was occupied and I couldn’t go throw my contract only now when I check my car the dent that was not in order and also why should I be the one paying for a dent that was found in the car that I am buying that is day light ******* ? I would also like to know why was I not asked about the options about interest rate whether I would like to take fixed interest or linked. Why was I decided on the linked interest rate? I am being charged delivery fees why? Because I collected by car at the dealership. No one called me about the tracking device a year later I receive a call that they want to install the tracking device in my car why now ? Kindly check for me why the deposit for kia is not appearing on the contract as I had traded in with it.why am I charged other vap what is that for ?