*********** and unprofessional conduct during the sale of a demo vehicle.

I recently purchased a demo Renault Sandero from Kia Northcliff, and from the very first engagements the conduct of the sales person was unprofessional and displayed incompetence. Wrong details on offer to purchase including the name of a Sales Manager who had left the dealership, and my wife being given a male title. Another sales person took over the deal, but the incompetence continued. The day before I was to take delivery of the vehicle, they insisted that my wife in whose name the vehicle has been registered had to collect the vehicle personally with her driver's licence. This despite me informing them that my wife was currently in Europe. All documentation including proof of address had been provided for them to check the veracity of the new owner's details but this was not done over more than one week. They received the money into their bank account. At the last minute they said they had to comply with FICA, and the Finance person insinuated that the documents provided could have been forged. After many phone calls and threats of legal action, they handed over the car. When the registration papers were delivered, I noticed that the vehicle was registered at an incorrect address. I lodged a formal complaint on the Motus Select website but there has been no response.