NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About KIA motors Somerset West
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Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Extremely disappointed with management and professionalism
Very disappointed by the way staff are treated I was extremely disappointed to hear a manager at a Kia Somerset west dealership refer to a staff member as you “fat ****.” This kind of language is completely unacceptable in any workplace. Employees deserve to be treated with dignity and respect, regardless of their position or circumstances. I am raising this publicly because I believe management should be held accountable for the way staff are treated. I sincerely hope senior management at Kia investigates this incident and takes the appropriate action. This experience has seriously affected my perception of the dealership and the professionalism expected from a Kia representative.
1 reviews | Active since Aug 2026
Extremely disappointed with management and professionalism
Very disappointed by the way staff are treated I was extremely disappointed to hear a manager at a Kia Somerset west dealership refer to a staff member as you “fat ****.” This kind of language is completely unacceptable in any workplace. Employees deserve to be treated with dignity and respect, regardless of their position or circumstances. I am raising this publicly because I believe management should be held accountable for the way staff are treated. I sincerely hope senior management at Kia investigates this incident and takes the appropriate action. This experience has seriously affected my perception of the dealership and the professionalism expected from a Kia representative.
1 reviews | Active since Jan 2026
Kia Somerset West is interested in selling, not in after-sales service
I have had shockingly bad service from Kia in Somerset West after booking my car in for an early January annual service before returning to work. My car, a 2023-model Kia Sonet, was at Kia Somerset West on 6 January 2026 k for its third annual service. I specifically requested that they rotate the tyres, and also look at the battery health and see what was wrong with it. (I have had a few experiences where the car simply won't start. My husband took it to Kia a few months ago and was told there was nothing wrong, yet I continued to experience the problem. I was called before 12:00 on Tuesday 6/01/2026 to say the car's service was completed. When I went to Kia to collect my car after 14:00 and inquired about the tyres and the battery I was told that: * The tyres could not be rotated because they needed to do the alignment too. Yet NOBODY PHONED ME to ask me if they could go ahead and do this. I would, of course, have said yes and gladly paid for it. * Re the battery, I was told that the battery was at 20% and that they would need a day to recharge it. Once again, NOBODY phoned me to ask if I wanted to leave the car there for this to be done. Also, there is no indication on the service form of the dangerously low battery level. I was very unhappy about this and told the person - a very friendly and courteous woman doing the check-ins for services - at the service counter this. She went to the workshop to check up about it, but no-one bothered to come and see me to explain it. And no-one had told her about the tyres either until I got there and queried it with her. These were two specific requests that were blatantly ignored. ONE phone call could've sorted it out. Instead of phoning me to fetch the car barely four hours after I dropped it off for the service, the alignment and car rotation could both have been done on the day and the battery issue addressed with me as well. Clearly, no-one at the workshop gave a toss about providing quality service. Too early in the new year to care? To add insult to injury, the service feedback form I was given states that my car's next service is “15000km or Jan 2026 which ever (sic ) occurs first.” My car's service was on Tuesday, 6 January 2026, so surely next year would be in 2027? Later that day I received a text message from Somerset West Import Multifran (not Kia) about my car's service, promising to follow up with a call to ensure that the service was to my satisfaction. To date, NO CALL Oh, and one more thing, I bought this car in 2023, yet every few months I get a call from someone at Kia Somerset West enquiring whether I am still interested in buying a Kia. How is it not on file that I did indeed buy one in 2023? I bought the car from you, yet they have no record that I did buy a Sonet from Kia Somerset West and keep pestering me with calls about buying one. They want to sell but can't be bothered to provide a quality after-sales service. I have raised the issue with Kia customer care numerous times - today is January 26 - and the problem has still not been fixed even though I have had emails to apologise - they keep referring to it as "miscommunication" instead of the bad service it was - and asking for dates that would suit me to take the car back. I provided dates, but those were not responded to. So be warned, if you buy from Kia, just know that once they've sold the car to you, they do not give two hoots about the after-sales service.
1 reviews | Active since Jan 2026
Kia Somerset West is interested in selling, not in after-sales service
I have had shockingly bad service from Kia in Somerset West after booking my car in for an early January annual service before returning to work. My car, a 2023-model Kia Sonet, was at Kia Somerset West on 6 January 2026 k for its third annual service. I specifically requested that they rotate the tyres, and also look at the battery health and see what was wrong with it. (I have had a few experiences where the car simply won't start. My husband took it to Kia a few months ago and was told there was nothing wrong, yet I continued to experience the problem. I was called before 12:00 on Tuesday 6/01/2026 to say the car's service was completed. When I went to Kia to collect my car after 14:00 and inquired about the tyres and the battery I was told that: * The tyres could not be rotated because they needed to do the alignment too. Yet NOBODY PHONED ME to ask me if they could go ahead and do this. I would, of course, have said yes and gladly paid for it. * Re the battery, I was told that the battery was at 20% and that they would need a day to recharge it. Once again, NOBODY phoned me to ask if I wanted to leave the car there for this to be done. Also, there is no indication on the service form of the dangerously low battery level. I was very unhappy about this and told the person - a very friendly and courteous woman doing the check-ins for services - at the service counter this. She went to the workshop to check up about it, but no-one bothered to come and see me to explain it. And no-one had told her about the tyres either until I got there and queried it with her. These were two specific requests that were blatantly ignored. ONE phone call could've sorted it out. Instead of phoning me to fetch the car barely four hours after I dropped it off for the service, the alignment and car rotation could both have been done on the day and the battery issue addressed with me as well. Clearly, no-one at the workshop gave a toss about providing quality service. Too early in the new year to care? To add insult to injury, the service feedback form I was given states that my car's next service is “15000km or Jan 2026 which ever (sic ) occurs first.” My car's service was on Tuesday, 6 January 2026, so surely next year would be in 2027? Later that day I received a text message from Somerset West Import Multifran (not Kia) about my car's service, promising to follow up with a call to ensure that the service was to my satisfaction. To date, NO CALL Oh, and one more thing, I bought this car in 2023, yet every few months I get a call from someone at Kia Somerset West enquiring whether I am still interested in buying a Kia. How is it not on file that I did indeed buy one in 2023? I bought the car from you, yet they have no record that I did buy a Sonet from Kia Somerset West and keep pestering me with calls about buying one. They want to sell but can't be bothered to provide a quality after-sales service. I have raised the issue with Kia customer care numerous times - today is January 26 - and the problem has still not been fixed even though I have had emails to apologise - they keep referring to it as "miscommunication" instead of the bad service it was - and asking for dates that would suit me to take the car back. I provided dates, but those were not responded to. So be warned, if you buy from Kia, just know that once they've sold the car to you, they do not give two hoots about the after-sales service.
1 reviews | Active since Jan 2022
Very poor customer service.
Customer Service in terms of service department absolutely shocking. 1. Phoning the Kia Dealership number, either no one answers or when they transfer the call to the service department, no one answers the phone. 2. Phone back repeatedly, with the same issue 3. Leave a message for someone to call back to arrange for a service appointment, no one calls back 4. When I eventually escalated the matter to the DP, and followed up a few times with him, I eventually got an appointment to get the electronic handbrake fixed (which was also a concern being faulty with only 33000 km on the vehicle. This was then fixed under warranty). 5. While the vehicle was in for repairs, they ask you join the whatsapp group to keep in touch. Which I joined and tried to communicate via whatsapp while the vehicle was at the dealership, but no response on my message. 6. My vehicle is due now for a service, and again it is phoning with no response to get through to them to make an appointment. 7. Tried to book via the App, but I could not choose a date to arrange. Therefore the App was also not working. Very frustrating and disappointing.
1 reviews | Active since Jan 2022
Very poor customer service.
Customer Service in terms of service department absolutely shocking. 1. Phoning the Kia Dealership number, either no one answers or when they transfer the call to the service department, no one answers the phone. 2. Phone back repeatedly, with the same issue 3. Leave a message for someone to call back to arrange for a service appointment, no one calls back 4. When I eventually escalated the matter to the DP, and followed up a few times with him, I eventually got an appointment to get the electronic handbrake fixed (which was also a concern being faulty with only 33000 km on the vehicle. This was then fixed under warranty). 5. While the vehicle was in for repairs, they ask you join the whatsapp group to keep in touch. Which I joined and tried to communicate via whatsapp while the vehicle was at the dealership, but no response on my message. 6. My vehicle is due now for a service, and again it is phoning with no response to get through to them to make an appointment. 7. Tried to book via the App, but I could not choose a date to arrange. Therefore the App was also not working. Very frustrating and disappointing.