Worst service ever from Kia Hatfield and head office

I have been waiting for the Kia Sonet CVT since January 2022 and I still don't have the car. Communication between head office and the branch is non existent. According to head office William is in charge of the Sonets and according to Allen (the manager from Hatfield), he does not even know who William is. They have told me so many times that the car is here, then I reapply for the loan, rearrange the insurance, just to hear nothing from them and then it turns out it was delayed yet again. The worst service ever from this branch. I would really rather go to any other branch in Pretoria, the other branches actually called me and told me they have the car for me and I can collect. But since I already paid a deposit, I am stuck with Hatfield. Can't wait to have them out of my life. Honestly has been a stressful 7 months and still no car.