NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Kia Motors Hatfield
How is Kia Motors Hatfield rated on Hellopeter?
Hellopeter has tracked Kia Motors Hatfield across 33 reviews. Kia Motors Hatfield hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Kia Motors Hatfield? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Oh i regret going to kia Hatfield, i should have sticked to my dealer kia the Glen, i had an
Oh i regret going to kia Hatfield, i should have sticked to my dealer kia the Glen, i had an issue with piano black trim around gear its peeling off, the car is 1 month old brand new. I was dismissed from the spot that it's not factory fault. My diffuser spilled over and its causing the peel. No inspection done but assumption because previous customers had the same issue and that was the case. Thanks to Orbet another manager who checked if i'm sorted and he organised someone to inspect the car. Unfortunately that was of no use as the lady told me she spoke with head office and they can see liquid there she told them i spilled diffuser. That time the guy was busy with paper work when she told me this. I am so hurt and maybe i received this treatment because i did not buy from them. Even the guy assisting me informed me to maybe try the dealer and you could see he was disappointed as well and its surprising how i was treated and told there's nothing they can do wheb the guy said regard
1 reviews | Active since Aug 2026
Oh i regret going to kia Hatfield, i should have sticked to my dealer kia the Glen, i had an
Oh i regret going to kia Hatfield, i should have sticked to my dealer kia the Glen, i had an issue with piano black trim around gear its peeling off, the car is 1 month old brand new. I was dismissed from the spot that it's not factory fault. My diffuser spilled over and its causing the peel. No inspection done but assumption because previous customers had the same issue and that was the case. Thanks to Orbet another manager who checked if i'm sorted and he organised someone to inspect the car. Unfortunately that was of no use as the lady told me she spoke with head office and they can see liquid there she told them i spilled diffuser. That time the guy was busy with paper work when she told me this. I am so hurt and maybe i received this treatment because i did not buy from them. Even the guy assisting me informed me to maybe try the dealer and you could see he was disappointed as well and its surprising how i was treated and told there's nothing they can do wheb the guy said regard
1 reviews | Active since Aug 2026
Unhappy and frustrated client
Took my car for in service on 07/08/2026 as Ive been doing for the past 4 years and my car's warranty ended in March this year. Prior to this, the vehicle had been running perfectly well without any issues. I was then informed that the water pump was leaking, and I agreed to pay for its replacement based on the advice I was given. Since the water pump was replaced, however, the situation has become significantly worse. The vehicle's temperature now rises almost immediately after starting the car, which is extremely concerning and was certainly not the condition of the vehicle when I brought it in. I have also spoken to the manager, Marius, regarding this matter. Unfortunately, I found his attitude extremely unacceptable and dismissive. I am particularly concerned that I am being taken advantage of because I am a woman. Instead of properly addressing the problem and taking responsibility for the work that was carried out, I am now being told that I should consider trading in the vehicle. I find this completely unacceptable. I brought my vehicle to in good faith for a service and paid for a repair that I was told was necessary. I did not bring in a vehicle with an overheating problem, yet I am now left with a vehicle that is in a worse condition than before the repair
1 reviews | Active since Aug 2026
Unhappy and frustrated client
Took my car for in service on 07/08/2026 as Ive been doing for the past 4 years and my car's warranty ended in March this year. Prior to this, the vehicle had been running perfectly well without any issues. I was then informed that the water pump was leaking, and I agreed to pay for its replacement based on the advice I was given. Since the water pump was replaced, however, the situation has become significantly worse. The vehicle's temperature now rises almost immediately after starting the car, which is extremely concerning and was certainly not the condition of the vehicle when I brought it in. I have also spoken to the manager, Marius, regarding this matter. Unfortunately, I found his attitude extremely unacceptable and dismissive. I am particularly concerned that I am being taken advantage of because I am a woman. Instead of properly addressing the problem and taking responsibility for the work that was carried out, I am now being told that I should consider trading in the vehicle. I find this completely unacceptable. I brought my vehicle to in good faith for a service and paid for a repair that I was told was necessary. I did not bring in a vehicle with an overheating problem, yet I am now left with a vehicle that is in a worse condition than before the repair
1 reviews | Active since May 2024
Dishonesty
Very poor service by Dikeledi Ntuli and her team with dishonesty and not doing anything to assist and resolve the matter with me as their client confusion caused by dishonesty and not being transparent with information and be carefully when you buy a car at Kia Hatfiled, they hide information for customer you will only see the information after you receive at statement and they add extras on the car without customer awareness when you ask them if the extras are included on the car they say yes once you sign and leave after when you receive the statement they add those extras as an extra cost be careful of their dishonesty.
1 reviews | Active since May 2024
Dishonesty
Very poor service by Dikeledi Ntuli and her team with dishonesty and not doing anything to assist and resolve the matter with me as their client confusion caused by dishonesty and not being transparent with information and be carefully when you buy a car at Kia Hatfiled, they hide information for customer you will only see the information after you receive at statement and they add extras on the car without customer awareness when you ask them if the extras are included on the car they say yes once you sign and leave after when you receive the statement they add those extras as an extra cost be careful of their dishonesty.
1 reviews | Active since Jul 2019
Kia Hatfield please stop taking clients for granted
I am so disappointed with Kia Hatfield, I took my car for a faulty signal light for the third time today just when I was about to park the car the signal light when off again. I used to go to Kia centurion before relocating to Pretoria and I never had issues. I think they just tap at the signal light just like the bush mechanics and let you go, I mean how can they struggling to fix a signal light
1 reviews | Active since Jul 2019
Kia Hatfield please stop taking clients for granted
I am so disappointed with Kia Hatfield, I took my car for a faulty signal light for the third time today just when I was about to park the car the signal light when off again. I used to go to Kia centurion before relocating to Pretoria and I never had issues. I think they just tap at the signal light just like the bush mechanics and let you go, I mean how can they struggling to fix a signal light