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HunadiM M

1 reviews | Active since May 2022

09 May 2025, 12:33

Dispute of alleged debt

I write in reference to correspondence received from your office regarding an alleged debt owed to the Department of Health. I would like to formally place this matter in dispute on the following grounds: 1. I have never received any prior notice or communication from the Department of Health regarding any outstanding debt. 2. The claim that I ceased employment with the Department of Health on 19/09/2019 is factually incorrect. I was transferred from the Department of Health to the Department of Defence, effective 01/11/2018, and have remained in uninterrupted public service since then. 3. To date, I have not been provided with any statement, breakdown, or proof of the alleged debt.

In terms of my rights under applicable debt collection and consumer protection legislation, I hereby request: • A detailed statement of account or breakdown of the alleged debt; • The original contract or documentation giving rise to the claim; • Evidence of any attempts made to notify me of this debt prior to involving attorneys.

Until such information is provided and reviewed, I do not acknowledge any liability for the alleged debt. Furthermore, I reserve the right to escalate this matter to the Public Service Commission, the Public Protector, or any other relevant oversight authority should procedural fairness not be observed. Furthermore, prior to receiving the SMS in my name, I received a message from your office referencing a different individual with a different surname. This raises serious concerns regarding the accuracy of your records and the possible misidentification of debtors. I request a full explanation of how my personal information was linked to this alleged debt and whether due process was followed in verifying my identity. Please also be advised that this may constitute a breach of the Protection of Personal Information Act (POPIA). Dear GALLANT MS Your Department of Health Acc no: 537869 has been handed over to Khumalo Masondo Attorneys. Balance R 385.98 Contact us to make arrangements ***/ *** Dear GALLANT MS Payment of R 385.98 towards your Department of Health debt should be made to Acc Name: Khumalo Masondo Inc , Capitec Business, Acc No: ***, *** Contact us ***/ *** Dear MOLATJANA DR an immediate of R 5271.4 is required to settle your Department of Health Acc no: 533593 to avoid summons against you. Khumalo Masondo Attorneys ***/ *** The information they have is incorrect as per my email to the company, secondly I received sms from the company being addressed as Gallant. Thirdly I have no knowledge of any debt owed by me to the department of health and I have never received any communication from the department of department of health notifying me of any such debt due to them since my transfer in 2018/10/31. I thus request that they should stop contacting me and get their facts right secondly they are in breach of POPIA both the department and their attorneys.

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Replies (3)
HM
HunadiM M's update09 May 2025, 13:09
Reviewer Update

Dispute of Alleged Debt
To Whom It May Concern,



I write in reference to correspondence received from your office regarding an alleged debt owed to the Department of Health. I would like to formally place this matter in dispute on the following grounds:



1. I have never received any prior notice or communication from the Department of Health regarding any outstanding debt.

2. The claim that I ceased employment with the Department of Health on 19/09/2019 is factually incorrect. I was transferred from the Department of Health to the Department of Defence, effective 01/11/2018, and have remained in uninterrupted public service since then.

3. To date, I have not been provided with any statement, breakdown, or proof of the alleged debt.



In terms of my rights under applicable debt collection and consumer protection legislation, I hereby request:

- A detailed statement of account or breakdown of the alleged debt;

- The original contract or documentation giving rise to the claim;

- Evidence of any attempts made to notify me of this debt prior to involving attorneys.



Furthermore, prior to receiving the SMS in my name, I received a message from your office referencing a different individual with a different surname. This raises serious concerns regarding the accuracy of your records and the possible misidentification of debtors. I request a full explanation of how my personal information was linked to this alleged debt and whether due process was followed in verifying my identity. Please also be advised that this may constitute a breach of the Protection of Personal Information Act (POPIA).



Additionally, your correspondence has failed to indicate which provincial or national Department of Health you represent. Given that there are nine provincial Departments of Health in South Africa, this lack of clarity further undermines the validity of your claim.



Lastly, I question why this alleged debt is only being raised now, several years after I transferred to the Department of Defence in 2018. If a legitimate debt existed, I should have been informed at the time, not years later without any prior communication.



Khumalo Masondo Attorneys Inc
Khumalo Masondo Attorneys Inc's reply12 May 2025, 08:53
Official
 Dear Hunadim M

Thank you for sharing your feedback. We’re sorry to hear about your experience. Your comments are very important to us, and we take them seriously. 

To better understand the situation and work toward a resolution, we would appreciate the opportunity to discuss this further. Please note one of our agents will contact you to resolve this matter

We value your input as it helps us improve, and we hope to have the chance to serve you better in the future.

Sincerely,
Phariri John Mako
Khumalo Masondo Attorneys 
HM
HunadiM M's update13 May 2025, 18:38
Reviewer Update
Good day
Thank you for your message
Your statement has been requested from Department of Health .
Kind Regards
Follow up email to them:
Thank you for your email.

I acknowledge receipt of your communication and note that you have requested the alleged debt statement from the Department of Health. However, I must express concern that your office initiated debt collection action without being in possession of the full details and supporting documentation relating to the alleged claim.

If the Department of Health has formally handed this matter over to you, I expect that your office should already have:

  • A complete and detailed breakdown of the alleged debt, including specific dates and calculations;
  • The reason or basis for the debt;
  • Documentation proving I am liable;
  • Evidence of any prior notifications sent to me.
I will await the documentation for review and reserve my full rights in this matter.