sN
susan N
1 reviews | Active since Jan 2019
11 Jan 2019, 12:52
terrible customer services
We have been waiting since the beginning of December to gets some information why the Cash back due to us has not been paid out. Various answers but still no cash back payment or explanation. No seems to know the answer and still waiting on the response.
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Replies (2)0
Replies (2)
Kga Life's replyOfficial
11 Jan 2019, 15:19Dear Susan
We are sorry to hear about your complaint.
We acknowledge receipt of your complaint and will contact you in order to investigate and resolve the matter.
We trust you find the above in order and look forward to making contact with you.
Regards,
Carien Erasmus
Legal and Compliance Advisor
We are sorry to hear about your complaint.
We acknowledge receipt of your complaint and will contact you in order to investigate and resolve the matter.
We trust you find the above in order and look forward to making contact with you.
Regards,
Carien Erasmus
Legal and Compliance Advisor
Kga Life's reply11 Jan 2019, 15:19
Official
Dear Susan
We are sorry to hear about your complaint.
We acknowledge receipt of your complaint and will contact you in order to investigate and resolve the matter.
We trust you find the above in order and look forward to making contact with you.
Regards,
Carien Erasmus
Legal and Compliance Advisor
We are sorry to hear about your complaint.
We acknowledge receipt of your complaint and will contact you in order to investigate and resolve the matter.
We trust you find the above in order and look forward to making contact with you.
Regards,
Carien Erasmus
Legal and Compliance Advisor
Kga Life's replyOfficial
14 Jan 2019, 14:53Dear Susan
We refer to the above matter.
We were unfortunately unable to make successful contact with you in order to ascertain your banking details for payment on 10 January 2019. However, we have been able to make contact with you and arrange for payment. Payment will be made today and the payment should reflect in your bank account within the next two working days depending on your banking services.
We confirm that we have provided you with feedback regarding your complaint per e-mail.
We trust you find the above in order.
Regards,
Carien Erasmus
Legal and Compliance Advisor
We refer to the above matter.
We were unfortunately unable to make successful contact with you in order to ascertain your banking details for payment on 10 January 2019. However, we have been able to make contact with you and arrange for payment. Payment will be made today and the payment should reflect in your bank account within the next two working days depending on your banking services.
We confirm that we have provided you with feedback regarding your complaint per e-mail.
We trust you find the above in order.
Regards,
Carien Erasmus
Legal and Compliance Advisor
Kga Life's reply14 Jan 2019, 14:53
Official
Dear Susan
We refer to the above matter.
We were unfortunately unable to make successful contact with you in order to ascertain your banking details for payment on 10 January 2019. However, we have been able to make contact with you and arrange for payment. Payment will be made today and the payment should reflect in your bank account within the next two working days depending on your banking services.
We confirm that we have provided you with feedback regarding your complaint per e-mail.
We trust you find the above in order.
Regards,
Carien Erasmus
Legal and Compliance Advisor
We refer to the above matter.
We were unfortunately unable to make successful contact with you in order to ascertain your banking details for payment on 10 January 2019. However, we have been able to make contact with you and arrange for payment. Payment will be made today and the payment should reflect in your bank account within the next two working days depending on your banking services.
We confirm that we have provided you with feedback regarding your complaint per e-mail.
We trust you find the above in order.
Regards,
Carien Erasmus
Legal and Compliance Advisor