Misrepresentation of Policy Document

I approached Induzuzo Bespoke Funerals, a partner organisation of KGA Life, to inquire about a policy. They essentially misrepresented the terms of the policy document. When I took the policy, I was informed that the waiting period is 6 months for my grandmother. I took the policy based on that information. When I received the policy document, the document indicated that the waiting period is 1 year. When I called them and spoke to their Founder Ayanda Njilo, she informed me that I would be refunded if I wanted to cancel the policy as its too late to stop the debit order. When I cancelled due to misrepresentation, she refused to refund me. She even rejected my calls. You can only contact their call centre by calling a number which goes directly to her phone before she forwards it to her staff. The team is also not trained on the policy document and cannot even answer basic questions. What concerns me is that if someone does not read the policy document, they will be ****med. The policy document is from KGA Life.