Complaint on Unpaid Claim by KGA Life

Goodmorning i have submitted a claim at KGA life insurance on my funeral policies on the 27th June 2020 seemingly they do not want to pay me. Its been 2 weeks now. Firstly could not get hold of them on their phones and whatsapp services and claims line until i got a lady Nosisa on their queries line and promised to get back to me until this day. I complained on their Inbox on Facebook and i got a call from the claims manager Vanessa Timm, who then asked me to resend the documents as there are no beneficiary documents on the ones i have sent, of that which it was not true. I resent the documents to her email. Vanessa phoned me again to ask about my relationship with the deceased, i told her she was my aunt then asked for my cellphone number so that she can send me the airtime they promised on contract , and that never happened. Vanessa phoned me again on the same day and told me that i was behind on my premiums. Fortunately for them i keep every proof of payment, I then sent her the two months April and May 2020 proof of payment on her email and that was the last i heard from them on 8th July 2020. The claim was supposed to be paid 6 hours after submitting the correct and required documents. We had to bury our aunt by borrowing money when we had prepared ahead for a long time. The policy started Dec 2017 until to date. KGA is playing and sick now. When i took these funeral policies i was not asking for frustration while also grieving for my loved one. Hellopeter please i need your help in getting my money from this company. Regards K Jack in PE.