Unsatisfactory and Poor Service KFC Welkom Square

I am extremely angry and dissatisfied with the service I received from the staff and service I received from this specific KFC and has change my perception regarding the KFC brand as a whole and I don’t ever see myself or any of my family purchasing anything from KFC. They implemented the self service kiosk and cash counter however no one was paying any attention to the clients on the cash counter instead everybody was busy with either the drive through and cleaning, stood the like a complete fool and no one was attending to me, when the cashier eventually assisted me, she had the audacity to tell me that I am not queuing right she thought I have been assisted yet there was no cashier on counter to assist anyone at that point, not even an apology that I have been waiting long in the queue without any assistance. I despise the KFC brand and it’s staff and never going to buy anything from them again!!!!

To top it all, I had a UCount voucher of R100 from Standard Bank that I needed to use instead the cashier told me that I can only use the voucher at the self service kiosk and I couldn’t split my payment between cash and voucher, and end up spending only R89 on my voucher and forfeit my remaining balance due to this nonsense!!! You really need to have a relook at this before you lose a lot of clients and while at it educate and up skill your staff especially regarding client experience.