KFC Welkom Square
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
KFC Welkom Square
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-67Unlikely
NPS Score
-67
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
NN
Nomvula N
1 reviews | Active since Feb 2024
23 May 2026, 20:58
Disappointing experience- want my money back
I want my money back pls KFC ... on the 16th I was made to pay twice fir my order at a drive through as apparently the 1st payment did not reflect an order on their side even though it was approved on their speed point and on my phone... was told to bring them my bank statement which I had thought upon presenting I would get my money back but it is now 4 days nothing, & worst no communication from their side ... what an appalling experience from such a big brand. I would rate then a zero if it was possible
Helpful (0)
|Replies (0)NN
Nomvula N
1 reviews | Active since Feb 2024
23 May 2026, 20:58
Disappointing experience- want my money back
I want my money back pls KFC ... on the 16th I was made to pay twice fir my order at a drive through as apparently the 1st payment did not reflect an order on their side even though it was approved on their speed point and on my phone... was told to bring them my bank statement which I had thought upon presenting I would get my money back but it is now 4 days nothing, & worst no communication from their side ... what an appalling experience from such a big brand. I would rate then a zero if it was possible
0
Replies (0)A
Anonymous
1 reviews | Active since Nov 2016
4 May 2026, 13:05
Ridiculous service
I am writing to formally lodge a complaint regarding an incident that occurred on 02 May 2026 at your drive-thru. I placed an order and paid an amount of R214.70. After making the payment, I was instructed to return to the previous window as I was informed that the transaction had not gone through. I then repeated the payment process. However, upon checking my banking app, I noticed that the amount had been deducted twice. I was provided with a receipt confirming that both transactions were approved. I was then advised to return after three hours for assistance. Upon my return, I was informed that the store could not process a refund and that I needed to provide a bank statement before any assistance could be given. This experience has been highly inconvenient and unacceptable for the following reasons: The double deduction occurred immediately from my account, yet no immediate resolution was offered. I was required to make multiple trips between the store and my bank, causing unnecessary time and cost implications. I was asked to provide a bank statement, which raises concerns about sharing personal financial information. No effort was made by store staff to record my details or initiate a follow-up, which reflects a lack of accountability and customer care. Furthermore, I was informed by the branch manager that if the transaction had not reflected on their system, it would be considered a loss on KFC’s side. However, this does not address the financial loss and inconvenience I have personally experienced. I request the following: Immediate investigation into the duplicate transaction. Prompt refund of the duplicated amount of R214.70. Clear communication on how this matter will be resolved. Consideration for the inconvenience caused. I trust that this matter will be treated with urgency and professionalism. Kind regards, [Your Name] [Your Contact Details]
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Nov 2016
4 May 2026, 13:05
Ridiculous service
I am writing to formally lodge a complaint regarding an incident that occurred on 02 May 2026 at your drive-thru. I placed an order and paid an amount of R214.70. After making the payment, I was instructed to return to the previous window as I was informed that the transaction had not gone through. I then repeated the payment process. However, upon checking my banking app, I noticed that the amount had been deducted twice. I was provided with a receipt confirming that both transactions were approved. I was then advised to return after three hours for assistance. Upon my return, I was informed that the store could not process a refund and that I needed to provide a bank statement before any assistance could be given. This experience has been highly inconvenient and unacceptable for the following reasons: The double deduction occurred immediately from my account, yet no immediate resolution was offered. I was required to make multiple trips between the store and my bank, causing unnecessary time and cost implications. I was asked to provide a bank statement, which raises concerns about sharing personal financial information. No effort was made by store staff to record my details or initiate a follow-up, which reflects a lack of accountability and customer care. Furthermore, I was informed by the branch manager that if the transaction had not reflected on their system, it would be considered a loss on KFC’s side. However, this does not address the financial loss and inconvenience I have personally experienced. I request the following: Immediate investigation into the duplicate transaction. Prompt refund of the duplicated amount of R214.70. Clear communication on how this matter will be resolved. Consideration for the inconvenience caused. I trust that this matter will be treated with urgency and professionalism. Kind regards, [Your Name] [Your Contact Details]
0
Replies (0)