KFC Southgate Mall- horrible dunked wings and strips

I rarely complain about food because I genuinely dislike doing so—it feels ungrateful to me. I usually just accept what I’m given and move on. However, my recent experiences at this branch have been so consistently disappointing that I feel I have no choice but to raise this concern. I have not been a frequent KFC customer over the years, but I started purchasing again because of the dunked range, which I genuinely enjoy. Unfortunately, this specific branch has completely ruined that experience for me. On more than one occasion, I have received dunked wings/strips that were dry, poorly prepared, and lacked the expected quality. Initially, I chose not to complain and gave the benefit of the doubt, as occasional mistakes can happen. However, the issue has now occurred repeatedly. On 8 April, I purchased 4 dunked wings. After leaving the store, I discovered that they were dry and unappealing. I returned, and instead of a proper resolution, the wings were simply dipped in sauce and handed back to me. While I accepted this at the time, I left feeling disappointed. I decided to give the branch another chance. On my most recent visit, I ordered dunked strips and once again received an unsatisfactory product. I attempted to resolve the issue through customer service but received no meaningful assistance. I then returned to the store and requested a refund, as I no longer had confidence in the product. I was informed that the refund process would take up to 14 days—for a purchase of only R44. While the amount is small, the principle matters. Every customer, regardless of how much they spend, deserves acceptable quality and service. I was persuaded to accept a remake of the order along with fries as a goodwill gesture. Unfortunately, the replacement was still below standard, and by that point, I had completely lost my appetite and confidence in the store. This experience has been frustrating and disappointing, not only because of the food quality but also because of the lack of proper resolution. I have never encountered this issue at other KFC branches, only at this location. As a result, I will no longer be purchasing from this branch and would caution others to be mindful when ordering here. I hope this feedback is taken seriously and that improvements are made to ensure consistent quality and customer care.