KFC Southgate
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
KFC Southgate
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
Musa N
1 reviews | Active since Mar 2026
23 May 2026, 08:06
KFC Southgate
Very disappointed with the service and food quality at KFC Southgate. I bought a Streetwise Two with pap, didn’t eat it yesterday, and when I opened it today the meat was clearly rotten. This is unacceptable and a serious health concern. Food sold to customers should be fresh and safe to eat. I definitely won’t be buying from this branch again unless they improve their quality control.
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Musa N
1 reviews | Active since Mar 2026
23 May 2026, 08:06
KFC Southgate
Very disappointed with the service and food quality at KFC Southgate. I bought a Streetwise Two with pap, didn’t eat it yesterday, and when I opened it today the meat was clearly rotten. This is unacceptable and a serious health concern. Food sold to customers should be fresh and safe to eat. I definitely won’t be buying from this branch again unless they improve their quality control.
0
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Amelia M
1 reviews | Active since Mar 2023
24 Apr 2026, 17:42
KFC Southgate Mall- horrible dunked wings and strips
I rarely complain about food because I genuinely dislike doing so—it feels ungrateful to me. I usually just accept what I’m given and move on. However, my recent experiences at this branch have been so consistently disappointing that I feel I have no choice but to raise this concern. I have not been a frequent KFC customer over the years, but I started purchasing again because of the dunked range, which I genuinely enjoy. Unfortunately, this specific branch has completely ruined that experience for me. On more than one occasion, I have received dunked wings/strips that were dry, poorly prepared, and lacked the expected quality. Initially, I chose not to complain and gave the benefit of the doubt, as occasional mistakes can happen. However, the issue has now occurred repeatedly. On 8 April, I purchased 4 dunked wings. After leaving the store, I discovered that they were dry and unappealing. I returned, and instead of a proper resolution, the wings were simply dipped in sauce and handed back to me. While I accepted this at the time, I left feeling disappointed. I decided to give the branch another chance. On my most recent visit, I ordered dunked strips and once again received an unsatisfactory product. I attempted to resolve the issue through customer service but received no meaningful assistance. I then returned to the store and requested a refund, as I no longer had confidence in the product. I was informed that the refund process would take up to 14 days—for a purchase of only R44. While the amount is small, the principle matters. Every customer, regardless of how much they spend, deserves acceptable quality and service. I was persuaded to accept a remake of the order along with fries as a goodwill gesture. Unfortunately, the replacement was still below standard, and by that point, I had completely lost my appetite and confidence in the store. This experience has been frustrating and disappointing, not only because of the food quality but also because of the lack of proper resolution. I have never encountered this issue at other KFC branches, only at this location. As a result, I will no longer be purchasing from this branch and would caution others to be mindful when ordering here. I hope this feedback is taken seriously and that improvements are made to ensure consistent quality and customer care.
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Amelia M
1 reviews | Active since Mar 2023
24 Apr 2026, 17:42
KFC Southgate Mall- horrible dunked wings and strips
I rarely complain about food because I genuinely dislike doing so—it feels ungrateful to me. I usually just accept what I’m given and move on. However, my recent experiences at this branch have been so consistently disappointing that I feel I have no choice but to raise this concern. I have not been a frequent KFC customer over the years, but I started purchasing again because of the dunked range, which I genuinely enjoy. Unfortunately, this specific branch has completely ruined that experience for me. On more than one occasion, I have received dunked wings/strips that were dry, poorly prepared, and lacked the expected quality. Initially, I chose not to complain and gave the benefit of the doubt, as occasional mistakes can happen. However, the issue has now occurred repeatedly. On 8 April, I purchased 4 dunked wings. After leaving the store, I discovered that they were dry and unappealing. I returned, and instead of a proper resolution, the wings were simply dipped in sauce and handed back to me. While I accepted this at the time, I left feeling disappointed. I decided to give the branch another chance. On my most recent visit, I ordered dunked strips and once again received an unsatisfactory product. I attempted to resolve the issue through customer service but received no meaningful assistance. I then returned to the store and requested a refund, as I no longer had confidence in the product. I was informed that the refund process would take up to 14 days—for a purchase of only R44. While the amount is small, the principle matters. Every customer, regardless of how much they spend, deserves acceptable quality and service. I was persuaded to accept a remake of the order along with fries as a goodwill gesture. Unfortunately, the replacement was still below standard, and by that point, I had completely lost my appetite and confidence in the store. This experience has been frustrating and disappointing, not only because of the food quality but also because of the lack of proper resolution. I have never encountered this issue at other KFC branches, only at this location. As a result, I will no longer be purchasing from this branch and would caution others to be mindful when ordering here. I hope this feedback is taken seriously and that improvements are made to ensure consistent quality and customer care.
0
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mikiya M
1 reviews | Active since Jul 2012
1 Mar 2026, 10:22
Burnt meat and had a funny smell.
Hi I would like bring into your attention that the meat you gave me yesterday was burnt and I believe old oil was used to cook that chicken it had a funny smell. I bought 9 pieces of chicken in the evening at round about 20:10 and my order number was 298. I did not enjoy the meat at all as well as my family. The experience was bad guys. Highly understand that the was a Soweto Derby yesterday and you’ll was busy, however that was unacceptable R150.00 it’s a lot of money to waiste.
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mikiya M
1 reviews | Active since Jul 2012
1 Mar 2026, 10:22
Burnt meat and had a funny smell.
Hi I would like bring into your attention that the meat you gave me yesterday was burnt and I believe old oil was used to cook that chicken it had a funny smell. I bought 9 pieces of chicken in the evening at round about 20:10 and my order number was 298. I did not enjoy the meat at all as well as my family. The experience was bad guys. Highly understand that the was a Soweto Derby yesterday and you’ll was busy, however that was unacceptable R150.00 it’s a lot of money to waiste.
0
Replies (0)