Complaint Regarding Poor Service at KFC Protea Point – Order #siphiwe***

Poor Service I am writing to express my dissatisfaction with the service received at your KFC Protea Point branch. I placed an order under reference number siphiwe*** and sent my daughter to collect and pay for it. Unfortunately, the staff handled the situation very poorly. Despite my daughter not being in a vehicle, she was directed to the drive-thru section, then told to pay inside, and subsequently redirected back to the drive-thru again. This back-and-forth treatment was not only confusing but also inconsiderate — it felt like she was being treated like a "ping pong ball" rather than a valued customer. To make matters worse, I attempted to contact the branch at *** eleven times, but received no answer. I then contacted KFC Customer Care, who simply referred me back to the same unresponsive number.

This experience has left me extremely disappointed, and I would appreciate a formal response regarding how this matter will be addressed. Kindly ensure this is escalated and action is taken to prevent future incidents.

I look forward to your urgent response.