EXTREMLY POOR SERVICE FROM KFC MANAGER AND POOR FOOD

I am absolutely shocked and horrified at how KFC at Peppergrove Mall in Grahamstown Makhanda have treated us as regular customers.

On the 25 March 2025, at 20h12pm we went to KFC through the drive through. Very poorly managed. We placed our order (order no: 533) and then we were left sitting there. The person vanished. So we eventually moved forward and then sat and waited in the que. FINALLY after waiting so patheticly long we get to the window to pay and collect and we were asked ho place our order again. There we sat again and waited and waited. We had come from the opposite side of town on a farm 15km out of town. Eventually we get the food and head back to the farm. We had people waiting for us and we were were sharing the food. When we dished up and sat down to eat I could see already this food was not right. The chips were ice cold, and stale. We have kfc often and take to the farm and the chips are still good. These chips were either left over and reheated or something was wrong. The dunked wings were so dry and no sauce on them and the chicken skin was wrinkledand dry. Then we specifically asked for a double crunch burger meal with WHITE sauce on as my husband cannot eat the other sauce, and what does he get ...the other sauce. Do you know how embarrassing this was especially having it with friends. On reporting the matter to KFC Careline we were told we should have returned the meal for a replacement. I want to know, will KFC pay my petrol all the way back into town to come and bring back their poor food? NO!! Then we were asked why did we eat it then....KFC it was bad enough that we had invited people to the farm and then to see the **** you gave us and then we must take it off their plates and say please go and come back tomorrow and we will get it replaced. YOU HAVE EMBARRASSED US. Then my husband goes and see the shop manager and he takes our slip and says here is a street wise 5 in the mean time to keep you happy but we must not disclose that he gave it to us and then he will let us know of the outcome. Nothing happens so we contact him on his private number which he gave my husband to report straight to him in the future not to go to the care centre. My husband asks him on WhatsApp what's happening and he then turns the entire story around saying my husband settled to just take the streetwise 5 cause of his wife and child. We don't even have children. When he tried to message him back he blocked my husband on WhatsApp. We have been through HELL with KFC in Grahamstown. They have treated us as if we constantly complain. KFC YOU SHOULD BE DISGUSTED IN THE WAY YOU HAVE TREATED US. Here is my exact slip detail that your shop manager has taken.

KSA739 Order number :533