Poor Service

The Malvern, Queensburgh branch recently underwent a total revamp to improve their service.

Well what a waste money & time.

In the last two weeks I have been there twice and left with no order.

My first visit at the drive thru at 21h00 I ordered a street wise 3, and was told 8 minutes wait time for chicken.

I said it fine and proceeded to the pay window. By the time I got to pay window, 8 minutes had lapsed, and I was told there is no more chicken & will have to wait another 15 minutes. Needless to say I did want to wait any longer & went to Mc Donalds.

My second visit last night at 20h00, I went into the shop, where a young lady was keen to help. Again I placed an order for streetwise 3, to which she responded to go check availability first.

She returned stating I am going to have to wait 30 minutes. Well I AGAIN left without a meal.

As there was two rows of vehicles in the que for drive thru I am sure I am not the only unhappy customer. A double drive thru and inshop service, but you can’t get what you came for. Good luck MALVERN!!