KFC MALVERN ROAD
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
KFC MALVERN ROAD
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRH
Rochelle H
1 reviews | Active since Jul 2026
27 Jul 2026, 20:46
No customer satisfaction
I went to KFC Malvern. The one at the corner by the garage . I wanted to order chicken and just needed some sachets of their chilli salt. They refused as they say it is only allowed with the chips and then also depends on the size of chips that you buy. Since when does customer satisfaction not exist. How can a take away place tell you , how you suppose to eat your food . When asking to speak to the manager , the manager then replies with " the chicken has enough salt on it , you don't need chilli salt". This is such a disappointment as this has never been an issue to get chilli salt in the past. I even offered to pay for chilli salt and they refused .
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Rochelle H
1 reviews | Active since Jul 2026
27 Jul 2026, 20:46
No customer satisfaction
I went to KFC Malvern. The one at the corner by the garage . I wanted to order chicken and just needed some sachets of their chilli salt. They refused as they say it is only allowed with the chips and then also depends on the size of chips that you buy. Since when does customer satisfaction not exist. How can a take away place tell you , how you suppose to eat your food . When asking to speak to the manager , the manager then replies with " the chicken has enough salt on it , you don't need chilli salt". This is such a disappointment as this has never been an issue to get chilli salt in the past. I even offered to pay for chilli salt and they refused .
0
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David P
1 reviews | Active since Jan 2021
26 Sept 2025, 14:49
Poor Service
The Malvern, Queensburgh branch recently underwent a total revamp to improve their service. Well what a waste money & time. In the last two weeks I have been there twice and left with no order. My first visit at the drive thru at 21h00 I ordered a street wise 3, and was told 8 minutes wait time for chicken. I said it fine and proceeded to the pay window. By the time I got to pay window, 8 minutes had lapsed, and I was told there is no more chicken & will have to wait another 15 minutes. Needless to say I did want to wait any longer & went to Mc Donalds. My second visit last night at 20h00, I went into the shop, where a young lady was keen to help. Again I placed an order for streetwise 3, to which she responded to go check availability first. She returned stating I am going to have to wait 30 minutes. Well I AGAIN left without a meal. As there was two rows of vehicles in the que for drive thru I am sure I am not the only unhappy customer. A double drive thru and inshop service, but you can’t get what you came for. Good luck MALVERN!!
Helpful (0)
|Replies (0)DP
David P
1 reviews | Active since Jan 2021
26 Sept 2025, 14:49
Poor Service
The Malvern, Queensburgh branch recently underwent a total revamp to improve their service. Well what a waste money & time. In the last two weeks I have been there twice and left with no order. My first visit at the drive thru at 21h00 I ordered a street wise 3, and was told 8 minutes wait time for chicken. I said it fine and proceeded to the pay window. By the time I got to pay window, 8 minutes had lapsed, and I was told there is no more chicken & will have to wait another 15 minutes. Needless to say I did want to wait any longer & went to Mc Donalds. My second visit last night at 20h00, I went into the shop, where a young lady was keen to help. Again I placed an order for streetwise 3, to which she responded to go check availability first. She returned stating I am going to have to wait 30 minutes. Well I AGAIN left without a meal. As there was two rows of vehicles in the que for drive thru I am sure I am not the only unhappy customer. A double drive thru and inshop service, but you can’t get what you came for. Good luck MALVERN!!
0
Replies (0)