KFC BOTHASIG..NO SERVICES AT ALL

Dear KFC South Africa,

I am writing to formally raise my serious dissatisfaction with the ongoing poor service and food quality at your KFC Bothasig branch. Over the past two months, I have experienced three unacceptable incidents, and I feel it’s time this matter is properly addressed.

Diluted Coke – I received a watered-down Coke with no ice in the cup. The cashier tried to blame the ice until we opened the cup to show her there was none. Only then was the drink replaced with bottled Coke.

Incomplete Drive-Through Order – I ordered a Zinger Burger Meal and received no tomato sauce, no salt, and no serviettes. This was through the drive-through, and by the time I checked the bag, I was already on the road.

Drive-Through Disaster (Final Straw) – I waited 30 minutes in the queue for a Brekkie Crunch Wrap and Streetwise Two. Only when I reached the front did the cashier inform me of a 20-minute delay on chicken. When I asked for the manager, her response was unhelpful and poorly trained. All she could say was “Oh I’m sorry” with no resolution, no professionalism, and no understanding of customer service.

To make things worse:

I received the wrong order after all that waiting.

The Streetwise 2 chicken was excessively oily and inedible.

The entire experience left me questioning how this branch is still operational.

It’s clear the staff at KFC Bothasig are in serious need of customer service training and food quality standards enforcement. As a loyal KFC customer, I am deeply disappointed and have decided not to return to this branch unless action is taken.

To make up for this extremely poor service, I believe a Family Bucket Meal (for 4 people) along with 10 Dunked Wings would be a fair gesture of goodwill.

I trust this will receive your urgent attention.

Kind regards,