Bad service at Key Pietermaritzburg

I called on the 23rd of April 2018 to book a service for my service, as it was my first service they emailed me a form to fill and return it to them and thereafter they would advise me if my booking is in order. They never responded, to acknowledge receipt of my email atleast. I then sent a follow up email and they responded with a blank with an attachment of the same form, I asked if I had to refill the same information again, no response. I called and the lady I spoke to said she's offline she can't assist me with anything, leaving me with no idea what to do next. I find the service at this center appalling.