Key Pietermaritzburg
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Key Pietermaritzburg
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jane S
1 reviews | Active since Dec 2025
17 Dec 2025, 13:55
Shocking service
This happened to our elderly mother and I don’t want it happening to someone else. Her car broke down and was towed by her insurance company directly to this dealership. She was told diagnostics were done and quoted R347,411 for a new engine. We paid R4,830 for diagnostics. The report we received was extremely basic and didn’t include any readings or proper technical findings. We then took the car to an independent mechanic. He replaced two parts — the thermostat and oil cooler — flushed the system, and the car was back on the road for R28,554.50. It’s been fine ever since. We raised concerns with management and asked for a refund of the diagnostic fee and an apology. We never received a response to our final letter. Posting this purely in the interest of consumer awareness.
Helpful (0)
|Replies (0)JS
Jane S
1 reviews | Active since Dec 2025
17 Dec 2025, 13:55
Shocking service
This happened to our elderly mother and I don’t want it happening to someone else. Her car broke down and was towed by her insurance company directly to this dealership. She was told diagnostics were done and quoted R347,411 for a new engine. We paid R4,830 for diagnostics. The report we received was extremely basic and didn’t include any readings or proper technical findings. We then took the car to an independent mechanic. He replaced two parts — the thermostat and oil cooler — flushed the system, and the car was back on the road for R28,554.50. It’s been fine ever since. We raised concerns with management and asked for a refund of the diagnostic fee and an apology. We never received a response to our final letter. Posting this purely in the interest of consumer awareness.
0
Replies (0)BF
Bruce F
1 reviews | Active since Nov 2019
17 Dec 2025, 11:45
Engine Replacement for Broken Part
My elderly mother’s Opel Mokka broke down in November 2025 and was towed by her insurance company directly from the breakdown site to this dealership. She was later quoted R347,411 for a full engine replacement, based on what we were told were completed diagnostics. We paid R4,830 for the diagnostic report. What we received was a short written summary by a service advisor, with no fault codes, readings, or technician documentation. Concerned, we took the car to an independent mechanic. He replaced a thermostat and oil cooler, flushed the system, and returned the car to full working order for R28,554.50. The vehicle has been running normally since. We raised this with dealership management and asked for an apology and refund of the diagnostic fee. Our final correspondence received no response. Posting this so other consumers, especially elderly ones, know to seek a second opinion before approving major repairs.
Helpful (0)
|Replies (0)BF
Bruce F
1 reviews | Active since Nov 2019
17 Dec 2025, 11:45
Engine Replacement for Broken Part
My elderly mother’s Opel Mokka broke down in November 2025 and was towed by her insurance company directly from the breakdown site to this dealership. She was later quoted R347,411 for a full engine replacement, based on what we were told were completed diagnostics. We paid R4,830 for the diagnostic report. What we received was a short written summary by a service advisor, with no fault codes, readings, or technician documentation. Concerned, we took the car to an independent mechanic. He replaced a thermostat and oil cooler, flushed the system, and returned the car to full working order for R28,554.50. The vehicle has been running normally since. We raised this with dealership management and asked for an apology and refund of the diagnostic fee. Our final correspondence received no response. Posting this so other consumers, especially elderly ones, know to seek a second opinion before approving major repairs.
0
Replies (0)MH
Mpumelelo H
1 reviews | Active since Mar 2015
22 Oct 2025, 14:22
WHAT A BAD EXPERIENCE WITH KEY PIETERMARITZBURG
BAD BADA BAD SERVICE. I AM WRITING THIS REVIEW THE CAR WAS TAKEN YESTERDAY MORNING FOR SERVICE AND UNTIL NOW ITS NOT SERVICED. They never sent a quotation to wesbank for approval and they sitting there an not even updating me as a client on the progress. Car slept there without an udtade telling me why its not done yesterday. today its 14:18 I decided to call them. During service they dont even adjust the handbreak which was annothter bad experience with them. NO MORE TAKING OR BUYING FROM THAT DEALER. I love ISUZU but this KEY DEALER RIPPED ME OFF SERIOUS NOT HAPPY.
Helpful (0)
|Replies (0)MH
Mpumelelo H
1 reviews | Active since Mar 2015
22 Oct 2025, 14:22
WHAT A BAD EXPERIENCE WITH KEY PIETERMARITZBURG
BAD BADA BAD SERVICE. I AM WRITING THIS REVIEW THE CAR WAS TAKEN YESTERDAY MORNING FOR SERVICE AND UNTIL NOW ITS NOT SERVICED. They never sent a quotation to wesbank for approval and they sitting there an not even updating me as a client on the progress. Car slept there without an udtade telling me why its not done yesterday. today its 14:18 I decided to call them. During service they dont even adjust the handbreak which was annothter bad experience with them. NO MORE TAKING OR BUYING FROM THAT DEALER. I love ISUZU but this KEY DEALER RIPPED ME OFF SERIOUS NOT HAPPY.
0
Replies (0)