Dissapointing Customer Care by Key Moves

I paid a deposit for furniture removal and 3 days before my move I had to put my move on hold due to unforceen circumstances. I then ask Key Moves to refund my deposit and I was told that I have forfeited my deposit because I gave them short notice. I then ask if I can reschedule the date and I was again told that it was a short notice so they cannot credit my deposit for another date. On the day which was scheduled for the move I received an email from a lady by the name of Zanele asking me to confirm the cancellation. I found this strange because the previous emails confirmed that I have forfeited my deposit. I then called Zanele to check if we can reschedule for a later time slot on the same day that the move was supposed to take place or a day later. She told me that I should have arranged that with her beforehand and there is nothing she could do to accomodate me, the deposit will be forfeited. I found her response strange because she is the same person who told me in no uncertain terms that I will forfeit the deposit if I change the time slot or date. The treatment that I received from Key Moves is very dissapointing, especially considering the fact that I used their services before. It looks like they are only concerned with making profit and they do not have interest in building relationship with their customers. What is worse is that I was willing to continue using their services as soon as I get a confirmed date for my move. Instead of accomodating my situation, their interest was in ensuring that they retain my deposit and not render any service to me. I was actually told that my deposit will be forfeited even if I reschedule the move for few hours later or a day later. I will never use this company's services again, they behave like ********s.