SS
Stephanie S
1 reviews | Active since Oct 2015
21 Aug 2020, 21:01
Terribly poor service !
Absolutely shocking! They are Full of stories never the truth always an excuse !!!! a group of people got together to purchase a gift payment made and 12 weeks later NO feedback! I think this company is boarder line **** . No response to mails , no response to messages no response to anything. I am so disappointed because I want to support local, but gosh .
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Ketelkraal's replyOfficial
22 Aug 2020, 08:35We apologize for the delay. The article is made Bespoke and we have issues in legal matters to set up our Cooperage during Level 3. We have sourced a gentleman to manufacture but as a small businessman he takes somewhat longer to provide us with the product. Your refund is on its way. Apologies.
Ketelkraal's reply22 Aug 2020, 08:35
Official
We apologize for the delay. The article is made Bespoke and we have issues in legal matters to set up our Cooperage during Level 3. We have sourced a gentleman to manufacture but as a small businessman he takes somewhat longer to provide us with the product. Your refund is on its way. Apologies.