NB
Neil B
1 reviews | Active since Jan 2025
19 Jan 2026, 11:00
Poor service with overdue deposit refund.
Do not use Ketelkraal! Very poor customer service experience with them in booking goods and services. We did not get what we wanted and had to settle with alternative replacement drinks. Now 2 months since the event and I am still struggling to get my deposit refund payment. Several calls made and emails send, with no response nor deposit refund.
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Ketelkraal's replyOfficial
12 Mar 2026, 09:11We deeply regret any inconvenience you’ve encountered. At times, we find ourselves reliant on our suppliers, and when they fall short, it directly impacts you. We strive to keep the lines of communication open and clear. To our knowledge, your deposit has indeed been processed successfully. Should you need any further confirmation or assistance, please don’t hesitate to reach out to us—your satisfaction is our top priority!
Ketelkraal's reply12 Mar 2026, 09:11
Official
We deeply regret any inconvenience you’ve encountered. At times, we find ourselves reliant on our suppliers, and when they fall short, it directly impacts you. We strive to keep the lines of communication open and clear. To our knowledge, your deposit has indeed been processed successfully. Should you need any further confirmation or assistance, please don’t hesitate to reach out to us—your satisfaction is our top priority!