PG
Pieter G
1 reviews | Active since Feb 2018
23 Nov 2020, 14:25
Pathetic service
They've got incomplete listings on their online shop. I had to phone them and even then I could not get a clear answer. I asked if I could whatsapp them a picture of my still to confirm that the product I buy would be compatible. They said I can quickly send the photo and they will have a look. I sent the photo and they didn't even read the whatsapp until a day later. I asked again on their whatsapp for a response, and they flat out ignored me ever since.
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Replies (3)0
Replies (3)
Ketelkraal's replyOfficial
24 Nov 2020, 08:36Dear Pieter,
Thank you for your feedback. I will investigate what the circumstances were around this matter and revert. Please accept our humble apologies for this. I will endeavour to rectify the matter as a priority.
Kind regards,
Teri Scott
Thank you for your feedback. I will investigate what the circumstances were around this matter and revert. Please accept our humble apologies for this. I will endeavour to rectify the matter as a priority.
Kind regards,
Teri Scott
Ketelkraal's reply24 Nov 2020, 08:36
Official
Dear Pieter,
Thank you for your feedback. I will investigate what the circumstances were around this matter and revert. Please accept our humble apologies for this. I will endeavour to rectify the matter as a priority.
Kind regards,
Teri Scott
Thank you for your feedback. I will investigate what the circumstances were around this matter and revert. Please accept our humble apologies for this. I will endeavour to rectify the matter as a priority.
Kind regards,
Teri Scott
PG
Pieter G's updateReviewer Update
24 Nov 2020, 12:03So 5 days later I'm now getting a reply on whatsapp that they can't comment on if their product (a 2" column extension) will work on my still because it is not one of theirs. Why then did they in the first place not tell me that when I spoke to them over the phone?
This has now delayed my order by 5 days.
I will stick to ordering small and cheap items from Ketelkraal. Large orders I will place elsewhere in future.
This has now delayed my order by 5 days.
I will stick to ordering small and cheap items from Ketelkraal. Large orders I will place elsewhere in future.
PG
Pieter G's update24 Nov 2020, 12:03
Reviewer Update
So 5 days later I'm now getting a reply on whatsapp that they can't comment on if their product (a 2" column extension) will work on my still because it is not one of theirs. Why then did they in the first place not tell me that when I spoke to them over the phone?
This has now delayed my order by 5 days.
I will stick to ordering small and cheap items from Ketelkraal. Large orders I will place elsewhere in future.
This has now delayed my order by 5 days.
I will stick to ordering small and cheap items from Ketelkraal. Large orders I will place elsewhere in future.
Ketelkraal's replyOfficial
30 Nov 2020, 14:12We were extremely disappointed when Hello Peter refused to delete this person's negative comment. This individual had made no purchase from us and we were actually in the process of finding out info around this part for a still that was not manufactured by us. Comments on social platforms do affect.
Ketelkraal's reply30 Nov 2020, 14:12
Official
We were extremely disappointed when Hello Peter refused to delete this person's negative comment. This individual had made no purchase from us and we were actually in the process of finding out info around this part for a still that was not manufactured by us. Comments on social platforms do affect.