POOR SERVICE AND NO COMPETENCE TO HELP CUSTOMER

I bought Microsoft software from the store on Saturday 22 May 2021. On opening the key, I discovered that some of the numbers and letters of the key were unreadable. I went back to the store. They could also not read the key code. One of the staff damaged the strip. The assistant at Customer Service contacted the Call Centre lady, Lerato, who gave me the same story over and over again that the store would be short of cash at the end of the day and that I would have to speak to Microsoft. I felt that the store as an agent for Microsoft should have been more helpful. I now sit with a product key which is unreadable and for which I paid R1249. I should not to expected to carry the cost of a faulty product which they also could not read and damaged even further. Really very dissatisfied and ANGRY!