

Kenilworth Centre
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2023
Kenilworth Centre Parking has become an extreme nightmare. We recently had an incident where the cab driver fetched me from the Hair Salon. He wasnt parked in the centre, he was parked outside the premises, drove in to fetch me and we immediately drove out. The ticket machine said he was parked on the premises for 1hr and 46 mins. We buzzed the help line, the ***********, rude, bombastic woman demanded we pay the R10,00. I said I dont have a problem paying if we were parked there for the duration indicated on the ticket. She must please check her cameras and confirm that we are not lying. She refused to help us and put the phone down on us and wouldnt answer again when we kept calling. I paid the R10,00 and left because of the long queue behind us.
1 reviews | Active since Dec 2023
Kenilworth Centre Parking has become an extreme nightmare. We recently had an incident where the cab driver fetched me from the Hair Salon. He wasnt parked in the centre, he was parked outside the premises, drove in to fetch me and we immediately drove out. The ticket machine said he was parked on the premises for 1hr and 46 mins. We buzzed the help line, the ***********, rude, bombastic woman demanded we pay the R10,00. I said I dont have a problem paying if we were parked there for the duration indicated on the ticket. She must please check her cameras and confirm that we are not lying. She refused to help us and put the phone down on us and wouldnt answer again when we kept calling. I paid the R10,00 and left because of the long queue behind us.
1 reviews | Active since Apr 2025
MOST DISAPPOINTED SERVICE RECEIVED FROM THE RESTAURANT. I ORDERED A GALAXY CAKE FOR MY GRANDDAUGHTER ON THEIR APP 72 HOURS IN ADVANCE BUT WHEN MY GRANDDAUGHTER’S MOTHER WENT TO COLLECT THE CAKE WAS NOT READY AND ASKED HER IF SHE HAS PLACED THE ORDER 72 HOURS IN ADVANCE BECAUSE THE CAKE IS NOT READY AND WAS TOLD THEY FORGOT ABOUT THE ORDER AND THAT THEY NEED ANOTHER 1-2 HOURS TO MAKE THE CAKE. WHEN I CALLED THEY TOLD ME THE MANAGER AND OWNER WAS IN A MEETING AND THAT THE CAKE WAS READY. WHEN THEY WENT TO COLLECT THE CAKE IT WAS THE MOST HORRIBLE CAKE EVER WITH UNFINISHED EDGES AND THE CAKE WAS MELTING AS SOON AS SHE LEFT THE STORE. WHEN CALLED THE MANAGER FOR THE SECOND TIME I WAS TOLD THE CAKE WAS DONE THE DAY BEFORE SND JUST WANTED THE TIME TO GET THE CAKE TO FREEZE BUT WHEN I TOLD HER THE CAKE WAS MELTING SHE COULD NOT ANSWER ME AND KNEW SHE WAS NOT HONEST. MILKY LANE HEAD OFFICE CONTACT NUMBER ON THEIR WEBSITE IS ALSO INVALID BUT HAVE SEND THEM AN EMAIL SND WAITING FOR THEIR RESPONSE. THE ONE STAR RATING THAT I GAVE IS NOT WORTH IT AND ONLY GAVE IT TO CONTINUE THE REVIEW.
1 reviews | Active since Apr 2025
MOST DISAPPOINTED SERVICE RECEIVED FROM THE RESTAURANT. I ORDERED A GALAXY CAKE FOR MY GRANDDAUGHTER ON THEIR APP 72 HOURS IN ADVANCE BUT WHEN MY GRANDDAUGHTER’S MOTHER WENT TO COLLECT THE CAKE WAS NOT READY AND ASKED HER IF SHE HAS PLACED THE ORDER 72 HOURS IN ADVANCE BECAUSE THE CAKE IS NOT READY AND WAS TOLD THEY FORGOT ABOUT THE ORDER AND THAT THEY NEED ANOTHER 1-2 HOURS TO MAKE THE CAKE. WHEN I CALLED THEY TOLD ME THE MANAGER AND OWNER WAS IN A MEETING AND THAT THE CAKE WAS READY. WHEN THEY WENT TO COLLECT THE CAKE IT WAS THE MOST HORRIBLE CAKE EVER WITH UNFINISHED EDGES AND THE CAKE WAS MELTING AS SOON AS SHE LEFT THE STORE. WHEN CALLED THE MANAGER FOR THE SECOND TIME I WAS TOLD THE CAKE WAS DONE THE DAY BEFORE SND JUST WANTED THE TIME TO GET THE CAKE TO FREEZE BUT WHEN I TOLD HER THE CAKE WAS MELTING SHE COULD NOT ANSWER ME AND KNEW SHE WAS NOT HONEST. MILKY LANE HEAD OFFICE CONTACT NUMBER ON THEIR WEBSITE IS ALSO INVALID BUT HAVE SEND THEM AN EMAIL SND WAITING FOR THEIR RESPONSE. THE ONE STAR RATING THAT I GAVE IS NOT WORTH IT AND ONLY GAVE IT TO CONTINUE THE REVIEW.
Hellopeter has tracked Kenilworth Centre across 23 reviews. Kenilworth Centre hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Kenilworth Centre? Write a review to help others decide.