HORRIBLE SERVICE

I would like to say that the service at Dis-chem Kc in Cape town is by far the worst of all! Whenever you go to the pharmacy for self medication there's never anyone to assist I am heavily pregnant and whenever I go there there no service today I have just had it and decided to go to the clicks upstairs and I got service just like that without having to wait also there are seats where you can sit on especially for the elderly as well as pregnant people! I almost fainted today at the dis-chem! Then I needed a new loyalty card and the woman at the "customer care service desk' 'Her name is Roxanne Herman she has the most sour face I have ever seen and should not be sitting in customer care because she does not actually want to help people I asked her for a new card she demanded to see my ID book I then told her sorry but I lost my ID and with being heavily pregnant I cannot stand and wait for long periods of time at a home affairs She then said no sorry we cannot help I have to see the ID so she refused to help me I then had to search my phone for a copy of my ID which took me another 20 minutes before I found it then I showed it to her on my phone she had a really bad attitude she would not accept my id number if I read it out to her she wanted to read it from my phone kept asking me to zoom in with a frustrated tone!! then she says I really do not like doing this and in my mind I am like you do not like doing what? helping customers because literally that is what I was there for HELP and that is what she is there for to HELP customers!!! what a horrible experience Clicks is so much better as well as their prices!!